Open Door Property Management

1. Introduction

Open Door Property Management (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are registered with the Information Commissioner's Office (ICO) as required under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Personal Information

We may collect personal information that you provide to us:

Name and contact details (email address, phone number)
Property information and addresses
Communication records (emails, phone calls, messages)
Financial information related to property management services

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and browser type
Pages visited and time spent on our website
Device information
Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

Provide property management services
Communicate with you about our services
Process enquiries and respond to your requests
Comply with legal obligations
Improve our website and services
Send marketing communications (with your consent)

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on one or more of the following legal bases:

Contract: Processing necessary for the performance of a contract with you
Legitimate interests: Processing necessary for our legitimate business interests
Consent: Where you have given consent for specific purposes
Legal obligation: Processing necessary to comply with legal requirements

5. Data Sharing

We may share your information with:

Service providers who assist with our business operations
Professional advisers (accountants, lawyers)
Regulatory bodies and law enforcement when required
Third parties with your consent

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

8. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Rectify inaccurate personal data
Request erasure of your personal data
Object to processing of your personal data
Request restriction of processing
Data portability
Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

9. Cookies

Our website uses cookies to enhance your browsing experience. You can set your browser to refuse cookies, but this may limit your ability to use certain features of our website.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: info@opendoorpropertymanagement.co.uk
Phone: 01524 544915
Location: Morecambe Bay, Lancashire

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk